Refund policy

Return & Refund Policy

Last updated: September 24, 2026

At IROH, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you can request a return according to the policy below.

Returns

  • Returns are accepted within 14 days of receiving your order.
  • Items must be unworn, unused, and in their original condition, with all original tags attached.
  • Items that have been washed, damaged, or used cannot be returned.
  • To request a return, please contact us at irohforbusiness@gmail.com or Phone or WhatsApp: 01066025686 with your order number and the reason for the return.

Exchanges

We currently accept exchanges for size or product issues, subject to availability.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.

Return Shipping

Return shipping costs are the customer's responsibility, unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order and send us clear photos of the item. We will review the issue and arrange an appropriate solution.

Non-Returnable Items

Items that are worn, washed, damaged by the customer, or returned after the 14-day return period are not eligible for return or refund.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: irohforbusiness@gmail.com
Phone or WhatsApp: 01066025686